If you don't receive your Password Reset email, it might be for one of the following reasons:

  • You haven't entered the correct email to get your password reset. Sometimes we all mistype our email without realising! Either that, or you have used a different email address. Please try again, carefully checking the right email address has been entered correctly.
  • You might have received the Password Reset email, but it might be in your Junk/Spam folder. Please check carefully and ensure that we have been Whitelisted/Approved to send you email.